Dog Guru Experience
At Dog Guru we want to make sure that your dog training is an "experience". We have defined the Dog Guru Experience as "Wearing our hearts on our sleeves. To be open and honest with our customers and their dogs who would be the most important part of everything we do and not sell anything that is detrimental to the dog or owner".
Our vision in addition to this is "We will strive to always be researching new ideas for our business and stay up to date with the latest methods worldwide. We will always offer a competitive service to bring the best advice on ensuring your dogs happiness. We strive to be the best and will maintain only a reputable and honest business"
As part of ensuring we could truly offer a Dog Guru experience and maintain our vision in May 2010 Dog Guru comissioned a PhD student to spend 6 months looking at Dog Guru to see how we could improve our services and what our clients thought of us and our services. Some of these results are below:
Number of people interviewed - 166 including 6 in a special focus group
Rating out of 10 for the below
Convenience: 8/10
Professionalism: 9/10
Times of classes: 8/10
The Trainer Philosophy: 9/10
Service: 8.8/10
After Sales Service: 8/10
Quick Start of Training: 8/10
Quality: 10/10
Looking at these results the top scores were given to professionalism, training and quality so you can be assured you are getting a company that can offer these things backed up by this research. Our goal is to do this again in 12 months time and get a 10/10 so make sure you choose Dog Guru and find out how we are constantly improving our services.